第一章入境 Chapter IEntry 第二章入出境证件检査 Chapter ll Inspection of Entry and Exit Certificates

中华人民共和国外国人入境出境 管理法实施细则(摘录) Rules Governing the implementation of the law of the people's republic of China on the Entry and Exit of Aliens Digest

1. Special in Guilin Guilin Three Treasures: Fermented Bean Curd; Chilli Sauce; Sanhua Liquor Guilin rice noodle Yao Minorities'Oil Tea Yangshuo beer fish Fish from the clear water of Li River, Lingchuan dog meat Lipu steamed port with taro Stewed duck with gingko nuts Guilin field snails

Teaching aims Have a general introduction about the course---a. what can students learn from le course b students' course evaluation 2. Have a general introduction about hotel and lodging industry

Front Office Operation() 前厅部(一) 重要提示:前台、预订、行李、总机房等机构的设置起到客 人对酒店的\第一印象\和\最后印象\的关键作用 解决问题:

1. Jiangguo Hotel Jiangguo Hotel---the first China-Hongkong cooperative hotel; Hongkong fund entered in 1979. Penisula Groups took charge of Jiangguo in1982

Entry Tourists must fill out a baggage declaration form(in two copies )and hand it in to customs, retaining the carbon to show upon exit

Personnel Personnel management has been neglected in the past; but now more and more hotels have realized its importance, owing to the following 2 factors: 1. the trend to chain operation has swallowed up many of the independent hotels, and a chain operation can well afford personnel specialists

Hotel Marketing 1. Internal selling &external selling 2. Hotel Marketing strategies

1. Wine List 1. Aperitifs餐前酒 Eg: Martini Rossi马丁尼罗士 French Vermouth, Noilly Prat法国味美思 2. Cocktails鸡尾酒 Pink Lady; Bronx: Old Fashioned; Vodka Martini; Million Dollar; Champagne Cocktail